Vacancies.

Job Purpose:

The Service Manager is responsible to the Board for the operational delivery of all services provided by Carers Guernsey, ensuring that services are delivered in accordance with the charity’s policies and procedures.

 

Skills and Qualities:

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• Passionate about making a difference to the lives of Carers in the Bailiwick

• Engaging and proactive in their work

• Proud to work for Carers Guernsey and be part of the third-sector

• Excellent communication skills

• Outstanding organisational skills

• Competent level of IT skills

 

Key Responsibilities:

 

Raising awareness

• Act as an ambassador for the organisation and to foster a dynamic, productive and supportive culture, true to the charity’s vision and ethos.

• Responsible for promoting Carers Guernsey to all stakeholders in the community ensuring that Carers and professionals supporting them are aware of our support.

• Responsible for maintaining key relationships as appropriate with partner agencies and the wider community.

 

Service Delivery

• Deliver an outreach service to Carers in the community.

• Ensure that the Carers Guernsey services are operationally excellent: ensuring a needs driven service which provides the greatest impact to Carers’ lives in our community.

• Quality assure the organisation’s service provision ensuring compliance with adequate and proportionate procedures and policies to ensure the adoption of best practice.

• Responsible for all safeguarding matters including currently acting as the organisation’s safeguarding lead.

 

Operations

• Responsible for the HR function within the organisation, including the employment cycle and development of appropriate policies. Responsible for the line management of all staff and volunteers (currently 0.5 FTE Outreach Worker).

• Responsible for data collection, collation and impact-assessment to provide regular impact reports to the Board as well as any funding requirements.

• Oversight of the administrative function of the organisation, including responsibility for GDPR, insurance, health & safety matters and compliance with statutory-related matters. 

• Contribute to and participate in Board meetings and strategic planning as required.

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Strategy and Leadership

 

• Identify opportunities for future growth and development to further support Carers.

• Develop new opportunities for involvement with strategic partners in the public, voluntary and charity sector.

• Balance strategic and operational management demands.

• Alongside the Board, create and deliver a fundraising strategy for Carers Guernsey.